Frequently asked questions

Is Nemo regulated?

We work in full compliance with the ADGM’s Financial Services Regulatory Authority (FSRA). And our execution, custody and settlement partner, DriveWealth, is a FINRA (Financial Industry Regulatory Authority)-regulated broker dealer.

Where is my money held?

Money in your Nemo Wallet, your Crypto account and your Boost trading account is held in our Emirates NBD bank account. So your money is kept entirely separate from Nemo's finances and is held at our custodian banks whether it's in cash or securities. It is our top priority to work with global, reputable partners and banks to ensure the safety of your money and assets. All our partners have robust insurance behind them. Additionally, regulators closely monitor the firm’s net capital.

Funds you transfer to your Stocks & ETFs account is sent to our partner - and executing broker - DriveWealth. DriveWealth utilises Customers bank as their custodian for client deposits. Your funds are transferred directly to your own independent Fully Disclosed Broker account held with DriveWealth.

How can I make a complaint? 

To file a complaint, please email with the following information:

  • Your full name 
  • Email or phone number used during sign-up 
  • Date and time of the issue 
  • A brief description of the problem 
  • Suggested resolution
  • Relevant screenshots (if available)

We'll respond to your complaint via email as quickly as possible.