Frequently asked questions

How do I fund my account?

There are currently two ways to fund your Nemo investment account: Debit Card or Easy Bank Transfer*.

*Please note that the Easy Bank Transfer option is only available to residents of the UAE who hold a UAE bank account in AED  د.إ

Nemo doesn’t charge any commissions on deposits.

How does Easy Bank Transfer work?

Simple. Link your UAE bank account to Nemo to make instant, commission-free deposits directly from the app. 

  • Tap Deposit in the app Menu or Portfolio 
  • Link your bank account by adding the required information, this will allow your bank to add Nemo as a beneficiary. Your bank may require a cool-off period for this process. 
  • When the cool-off period ends, we will let you know. Go back to Deposit, choose the bank account you want to deposit from and enter the amount you want to transfer. Nemo automatically shows you the amount in both AED and USD. 
  • Confirm your deposit and you’re done. 

This option is only available to UAE residents who hold a UAE bank account in AED.

What’s the minimum deposit?

The choice is yours, there is currently no minimum deposit on Nemo.

How long does it take for a deposit to reach my Nemo account?

Deposits are instant 😎.

In some rare cases, you may experience longer processing times (we’re talking minutes, not days!).

Your bank may require a cool-off period when you link it to Nemo for the first time. This is usually between 5-24 hours. You only have to do this once.

How do I withdraw funds from my Nemo account?

On the menu, tap Payment & Transfers, and then tap Withdraw underneath your Nemo Wallet. 

If you've previously linked one or more UAE bank accounts, choose the one you would like to withdraw to and how much you would like to withdraw. Nemo automatically shows you the amount in both USD and AED. 

Otherwise you can use your IBAN and bank details to request a withdrawal to a different account. Please note that, we can only send money back to an account that's in your name. 

You can only withdraw funds that are currently in your Nemo Wallet. If you have funds in any of your accounts, make sure you transfer anything you'd like to withdraw into your Nemo Wallet.

 We cover withdrawal fees, so withdrawing is free to you 💸.

How long does it take to receive my money?

Expect the withdrawal process to take 4-6 business days (Monday-Friday, excluding public holidays) to be completed and reflected in your bank account.