Frequently asked questions

How do I open an account?

Opening a Nemo account is simple. Download the app, tap Create account and follow the steps. 

Answer a few questions about yourself, verify your identity by submitting a few documents, and that’s it. 

Once we’ve processed your application, you’ll be able to fund your account and start investing.

What documents are required to open an account?

In order to open an account, you need to submit 2 simple documents:

  1. A copy of your passport, ID card (or front and back of Emirates ID if you are residing in the UAE)
  2. A selfie of yourself that you will take during the account creation process

In addition to the above, a proof of address will be required to keep your account open. Examples include: utility bill, phone bill, bank statement, work accommodation letter or a signed/stamped lease/tenancy contract.

I do not have a proof of address, what do I do?

If you are unable to provide a valid proof of address showing your name and residential address, please reach out to We will be delighted to help you.

How long does it take to open an account?

When you fill in your application with accurate information and submit a valid copy of your identity, you could be done in minutes. The average time to open an account is around 10 mins. 

In some cases, we may reach out to you for more clarifications or if some of your documents are not clearly visible, i.e. blurry or incomplete. This can make the account opening process longer, but we are here to support you at every step. You can contact us at